Quality Policy

QUALITY POLICY

• With honesty and accountability: We provide a wide range of tests at reasonable costs. Tests are so carried out as to yield accurate results. In case of ambiguity or doubt we provide re-testing free of cost.

• With excellence: Committed to good professional practices, we comply with NABH- MIS (D.O.R.I) & NABL ISO 15189:2012 Standards (D.O.L.M) respectively. Dapic management pain stakingly chooses staff that is responsible and compassionate.

• With enthusiasm: Never complacent, our staff undergoes rigorous training programs continuously. We also strive to keep up with the Joneses in improving our laboratory services with cutting edge latest equipment.

• Ensuring confidentiality: We value our clients right to privacy and adhere to strictest codes of confidentiality when it comes to information pertaining to patients as well as professional and commercial issues.

Our Quality Policy is not just a piece of paper to be filed and forgotten, just as our patients aren't mere numbers. Quality and improvement are not random figures. At dapic, they are both measurable.

Team dapic is well versed with the Quality Policy and wholeheartedly works towards implementing it.

We review our Quality policy annually to overcome our limitations, identify opportunities and better ourselves.

We aim to be the yardstick of Quality. Because we care!

Place:Dehradun.

Dr. AlokAhuja
Date : 01.04.2021

• Dapic | D.O.L.M. => Dr. Ahujas’ Pathology & Imaging centre | Department of Laboratory Medicine
• Dapic | D.O.R.I. => Dr. Ahujas’ Pathology & Imaging Centre | Department of Radiodiagnosis & Imaging
• Dapic | D.O.L.M./SC => Dr. Ahujas’ Pathology & Imaging Centre | Department of Laboratory Medicine/South Centre

OUR 7 QUALITY OBJECTIVES

1) Provide a wide test range at reasonable cost & strive to explain it for the benefit of our clients.
2) Efforts to monitor & improve our TAT for routine & STAT tests.
3) Implement a continuous training program for our staff
4) Provide proper redressal of customer complaint & regularly evaluate customer satisfaction.
5) Evaluate and monitor our performance by participating in External Quality assessment scheme.
6) Endeavour to continuously improve & measure the quality of our services by use of quality indicators
7) Fully comply with International Standard ISO 15189:2012.